All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or user ID account you purchase Recharge for and all charges that result from those purchases. WILLAEGIS ONLINE PRIVATE LIMITED is not responsible for any purchase of Recharge for an incorrect mobile number or User id account
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on ( info@willaegis.in ) or posting us a message on the Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or User ID account , operator name, Recharge value, Transaction date and Order Number (WILLAEGIS ONLINE PRIVATE LIMITED) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.
WILLAEGIS provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.
Any disputes in regards to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration/resolution on a case to case basis.
Only in case of non-feasibility of a New Connection, refund is made by WILLAEGIS . The time for the refund for such cases is approximately 4 to 6 week from the date of refund confirmation by WILLAEGIS payment team.
Refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition.
In case of Billing disputes, WILLAEGIS subscriber(s) are required to email us with the specific concern on support@willaegis.in
The concern will be addressed in approximately 4 to 6 weeks, in case, any dispute is identified, it will be compensated by way of a discount/credit note adjusted in the account of the subscriber(s).
Any top-up payment / advance payment which is received from client & if client does not use the amount for services for any reason and he wants his payment to return in this case after one month of deposit, customer need to give refund request to us, once we will get refund request from the client, the balance amount will be refunded within 07 to 10 working days via same source.
